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A Journey of a Thousand Miles Begins with the First Step…

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FAQ

Have some Questions?

The answer to this question depends upon your insurance plan, the device you need, and your diagnosis. We accept most insurances as an approved provider for Medicare, Medicaid, and most HMO’s. Depending upon your insurance, you may have a deductible, copay, or a percentage of the total cost that you will be responsible for paying. Note that insurance coverage is NOT a guarantee of full payment.

You do not need a doctor’s referral for treatment at any Horton’s location, but you do need a doctor’s prescription to obtain a device. Most physicians need to have seen you in the past 6 months before they will write a prescription. We are able to work with you and your physician to request a prescription if you have seen them recently.

We understand life as a new amputee may feel frightening or unusual. We are here to help you reintegrate into the occupational, social, and recreational aspects of your life. Call us at 501-683-8889 or fill out a contact form to set up an appointment for your custom prosthesis. We will demonstrate how to use and care for your prosthesis, as well as create an introductory and long-term schedule of wear. We are dedicated to walking you through follow-up care, talking through any concerns, providing encouragement, offering support groups or other beneficial resources, and helping you and your family through the entire recovery process.

Although our consultations are free, if you need a prosthetic or orthotic device, come to your first appointment with a prescription from your physician in hand. You should also always bring your insurance card and a photo ID. If you are a new patient and have pre-scheduled an appointment, you can experience a smoother check-in process in you fill out our patient forms prior to arrival.

Once you are placed in a consultation room, the first phase of your visit will consist of a thorough examination and evaluation by an orthotist or prosthetist. They will be looking at your records from your referring physician, physically examining you, and performing any tests deemed necessary to evaluate your needs.

Your clinician will then recommend a specific device and begin measuring you for that device so that it can be custom fabricated for you. Afterwards, you will discuss how the fitting process works, establish your treatment and/or rehabilitation plan, and answer any questions you may have about your care.

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